TelkomGroup´s Director of Consumer Service, Mas´ud Khamid (middle), Head of Surabaya Communications and Informatics Office, Antiek Sugiarto (third left), and Chairman of Consumers Protection Agency (YLPK) in Jawa Timur, Saidu Sutomo (left), are seen watching the demonstration of digital table at TelkomGroup´s Digital GraPARI Dinoyo in Surabaya (22/11).
Surabaya, 22 November 2017 - After TelkomGroup opened Digital GraPARI in Medan and Bumi Serpong Damai (BSD) Tangerang a few times ago, PT Telekomunikasi Indonesia Tbk (Telkom) now inaugurates two TelkomGruop’s Digital GraPARI in Dinoyo, Surabaya, and Lembong, Bandung. The service centers for Telkom and Telkomsel customers with a digital concept that provides the latest services to present a seamless experience for customers was inaugurated simultaneously by Telkom’s Director of Consumer Service, Mas’ud Khamid, in Surabaya (22/11).
"As a digital telecommunications company in Indonesia, TelkomGroup’s Digital GraPARI is one of TelkomGroup’s effort in transforming services for customers. This is also our commitment to provide the best services for TelkomGroup’s customers and the public," Mas’ud said.
He said that TelkomGroup’s Digital GraPARI provides complete services for Telkom and Telkomsel customers, both retails and enterprises, that are expected to give a different and better experience. "This is our answer to present a customer service center that’s capable of accommodating various needs for digital telecommunications service, aligns with our commitment in developing Indonesian digital community," Mas’ud asserted.
The customer service center also becomes an education center so customers and the public can get Digital Customer Experience through many digital facilities that are sophisticated, unique, and relevant with the community digital lifestyle, starting from Digital Welcoming Screen that will show digital experience option for customers.
Besides that, myIndiHome-MyGraPARI digital point will help Telkom and Telkomsel customers with their problems in self-service like IndiHome customer service, help the customers who want to change to Kartu Halo service, extend their IndiHome service, help with the customers’ problem with Telkomsel SIM card, and even help them with debit, credit and cash payments.
TelkomGroup’s Digital GraPARI also provides Discovery Screen, which is a facility to search and understand the benefits of using Telkom and Telkomsel products based on the customers’ needs and lifestyle through a sophisticated touchscreen table that provides digital experience.
The other digital facilities that could be enjoyed by customers are also available in Experience Screen, a modern technology that displays Telkom and Telkomsel digital service features on a glass wall with touch screen project, TelkomGroup’s Digital GraPARI also shows digital attractions that enrich customer experience, such as Smart Living devices or Internet of Things (IoT) technology-based smart house and a virtual reality that provides different visual experience.
With a service center that’s integrated with digital lifestyle experience, the design of GraPARI layout is based on customers’ journey experience with wider space so it enables employees to help customers in a more active and persuasive way to build consumer intimacy.
TelkomGroup’s Digital GraPARI provides a service with "One and Done" concept where the employees can serve all the needs for TelkomGroup customers, and supported by digital devices so it’s expected to provide complete services for customers.